First we cover how to uninstall and confirm the proper removal of all files on a Mac, then how it is done on PC.

Mac

  • Quit Premiere or After Effects
  • Download our Mac (un-)installer appĀ 
  • If the 'UNINSTALL' button is enabled, click it. This will automatically remove all files for you.
    If the button is not enabled, your system doesn't have the extension installed.

Confirm the uninstall was successful

First let's check if the Preferences folder still exists:

  • Select the Finder menu > Go > Go To Folder...
  • Paste: ~/Library/Application Support/Frameio/
  • delete the Frameio folder if it still exists

Then check for cached files:

  • Select the Finder menu > Go > Go To Folder...
  • Paste: ~/Library/Caches/CSXS/cep_cache/
  • Check if any folder with com.frameio.panel in the name exists. If so, delete the folder(s).
    Examples: AEFT_14.0.1_com.frameio.panel or PPRO_10.3.0_com.frameio.panel

PC

  • Quit Premiere or After Effects
  • Download our PC (un-)installer app
  • If the 'UNINSTALL' button is enabled, click it. This will automatically remove the extension from all Adobe products.
  • Delete the extension's Preferences folder. Navigate to
    C:/Users/<USERNAME>/AppData/Roaming/
    and delete the "Frameio" folder
  • Delete all cached files. Navigate to
    C:/Users/<USERNAME>/AppData/Local/Temp/cep_cache/
    and delete all folders that contain "com.frameio.panel" in their name, for example:
    AEFT_14.2.1_com.frameio.panel or PPRO_11.1.2_com.frameio.panel
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