Advice and answers from the Frame.io Team

FAQs and Troubleshooting

We cover the best methods to use in Frame.io and also how to troubleshoot issues

35 articles in this collection
Written by Brett Rush and Thomas Szabo
Web Application

How do I change my password?

Whether you forgot it or need to create a new one
Written by Brett Rush
Updated over a week ago

Over the Limit Notification Bar

A notification bar appeared with a limitation message
Written by Brett Rush
Updated yesterday

Understanding Your Billing Receipts

Explaining why your receipt may show up as Unpaid after updating the credit card
Written by Brett Rush
Updated over a week ago

What Browser Should I Use With Frame.io?

Seeing weird issues with video playback, moving files around, etc?
Written by Brett Rush
Updated over a week ago

Uploading files is taking longer than expected

Understand how uploading works and what could affect your uploads
Written by Brett Rush
Updated over a week ago

Adding a Team Member to a project

Add yourself or another Team Member to a project to receive notifications
Written by Brett Rush
Updated over a week ago

How can I Download files

Different ways to download files from projects
Written by Brett Rush
Updated over a week ago

Why Do I See A Google Login Page When Logging Into Frame.Io?

Creating an account takes me to Google login
Written by Brett Rush
Updated over a week ago

Erratic behavior with folders or files

Updating browsers and adjusting AdBlock settings
Written by Brett Rush
Updated over a week ago

Comment Gets Added At The Incorrect Timecode

Written by Brett Rush
Updated over a week ago

What is my video converted to when it's uploaded?

Written by Brett Rush
Updated over a week ago

Export Comments to Avid Media Composer

Written by Thomas Szabo
Updated this week

How Do I Cancel My Account?

Written by Brett Rush
Updated over a week ago