Advice and answers from the Frame.io Team

Issue:

I'm trying to log in to Frame.io through the new Premiere Pro extension. I get as far as my Google 2-step verification, but then I'm unable to type anything in the box where the code should go. When I click on the box the cursor starts blinking as it should, but then it doesn't take any keyboard input (or on-screen keyboard input). Something seems to be blocking my typing.

Answer:

This is a bug in Premiere 9.1+.  
Adobe will fix it but until then these are possible workarounds:

  1. Copy the 6-digit code to your clipboard and then paste it by right-clicking in the text field.
  2. Disable the 2-Step verification in Google.
  3. (with our help) Convert your account to use non-Google login credentials. Therefore, we would make a switch and then you´ll have to create a new password for your account.
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