Advice and answers from the Frame.io Team

If you are a Team Member or Collaborator on a Project, there are a few different ways to download assets within Frame.io. 

NOTE:
The Project Owner, the Team Manager or Team Members have access to allow or not allow Collaborators to download files. If you do not see any of these download options, please contact the person who invited you to the project.

While at the top level of the project, you can select the ... and then select Download All.

If you do not see Download All and this shows Download, you have certain clips already selected. Deselect the files if you wish to Download All.

This will download all files that are not in folders. If you also need the files within folders. you can click the ... on the folder and then select Download.

If you only want to download one single clip, click the ... on the clip and then select Download.

While you are already in the player of a file, you can click the Download Item button at the top left of the player.


Last, if a Collaborator requests access to download files, you can adjust this in Project Settings (click the ... on the left sidebar or the gear at the top right while you're in the project). Then be sure Can Download Media is switched to on.

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