In case you experience login issues or other odd behavior in our extension, it is a good first step to delete the extension's caches or preferences.
First, close Premiere Pro and/or After Effects before deleting any of the files.
Deleting the cache
Mac
Select the Finder menu > Go > Go To Folder...
Paste:
~/Library/Caches/CSXS/cep_cache/
Delete all folders that contain
com.frameio.panel
.
Examples:
AEFT_14.0.1_com.frameio.panel or PPRO_10.3.0_com.frameio.panel
PC
Navigate to
C:/Users/<USERNAME>/AppData/Local/Temp/cep_cache/
Delete all folders that contain
com.frameio.panel
.
Examples:
AEFT_14.2.1_com.frameio.panel or PPRO_11.1.2_com.frameio.panelPlease restart your computer to complete the process
Deleting the preferences
Mac
Select the Finder menu > Go > Go To Folder...
Paste:
~/Library/Application Support/Frameio/
Delete the
Frameio
folder if it exists
PC
Navigate to
C:/Users/YOUR-USER-NAME/AppData/Roaming/
Delete the
Frameio
folder if it exists