In case you experience login issues or other odd behavior in our extension, it is a good first step to delete the extension's caches or preferences.

First, close Premiere Pro and/or After Effects before deleting any of the files.

Deleting the cache

Mac

  • Select the Finder menu > Go > Go To Folder...
  • Paste: ~/Library/Caches/CSXS/cep_cache/ 
  • Delete all folders that contain com.frameio.panel.
    Examples:
    AEFT_14.0.1_com.frameio.panel
    or PPRO_10.3.0_com.frameio.panel

PC

  • Navigate to C:/Users/<USERNAME>/AppData/Local/Temp/cep_cache/
  • Delete all folders that contain com.frameio.panel.
    Examples:
    AEFT_14.2.1_com.frameio.panel or PPRO_11.1.2_com.frameio.panel
  • Please restart your computer to complete the process

Deleting the preferences

Mac

  • Select the Finder menu > Go > Go To Folder...
  • Paste: ~/Library/Application Support/Frameio/ 
  • Delete the Frameio  folder if it exists

PC

  • Navigate to C:/Users/YOUR-USER-NAME/AppData/Roaming/  
  • Delete the Frameio  folder if it exists

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