Requirements
If applicable, you already tried to install our extension from the Adobe Exchange and the Adobe CC Desktop.
Alternatively, you've tried the installation using a 3rd party extension utility as described in this Adobe Exchange support article.
You need to understand how to use the command line prompt (Windows) or the Terminal (Mac).
Preliminary Setup
Download the latest Frame.io extension from this link:
https://f.io/6C9whWnEDownload the ExManCmd command-line tool from Adobe:
https://technologypartners.adobe.com/home/support/exman-com-line-tool.html
Installation on Mac
close Premiere Pro and After Effects
open the Terminal app
unzip the downloaded ExManCmd archive
change directory to the ExManCmd MacOS subfolder
/path/to/ExManCmd/Contents/MacOS/ExManCmd
install the downloaded zxp file:
ExManCmd --install /path/to/FrameioPanel_XXX.zxp
If the Terminal is not confirming a successful installation, please contact us at support@frame.io.
Installation on PC
close Premiere Pro and After Effects
open the command line prompt from the Windows Task bar
unzip the ExManCmd archive
change directory to the unzipped folder
install the downloaded zxp file:
ExManCmd.exe /install “C:\path\to\FrameioPanel_XXX.zxp”
If the Terminal is not confirming a successful installation, please contact us at support@frame.io.
Confirm the installation
You can verify the installation with this command:
In Mac OS:
ExManCmd ––list all
In Windows:
ExManCmd.exe /list all