We know our users want the ability to add more storage and users when needed, so we allow you to customize your plan at anytime from your Billing page 🎉

To access your Billing page, click the Frame.io logo on the top left and select Account Settings.

 

Seats:

Seats refer to Team Members and Collaborators. Every Collaborator or Team Member you invite requires a paid seat. (prices will vary depending on your subscription.)
A Collaborator can be added to multiple projects and still be counted as one seat.
 
 
 

Adding a Team Member:

Click on the Frame.io logo at the top left and select Add Members.

Click the purple Invite Users button on the top right, If you're added to multiple teams, select the team you'd like to invite the Team Member to, enter the user(s) email address and click Invite Members. The cost for adding the Team Member seat will be displayed before you send the invite.

The charge for the seat will be displayed in the invite window.

Note: Only the Team Owner/Admin has access to invite or to remove another Team Member.

 

Adding Collaborators:

Inviting people to your project will automatically create a paid seat if they accept the invite to the project. A Collaborator can be added to multiple projects and still be counted as one seat. As soon as a new collaborator is added to a project you will be charged.

The charge for the seat will be displayed in the invite window.

 

Removing Collaborators:

Collaborators are paid for by usage, so when they're finished collaborating be sure to remove them and your account will be credited with the difference.

 

Adding Storage:

Storage is available to add in blocks of 250GB, to do this click "Manage Storage" then add what you need. 🙌

An additional 250GB of storage costs per month on the Pro and Team Plans.

 

💡  If you increase your seats/storage mid-billing period you'll pay the prorated amount today and pay the new subscription amount on your next billing date.

 

If you have any questions, contact support at support@frame.io or by chatting with us using the ? icon on the top right of your account.👍

 
 
 
 
 

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