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Frame.io Integrations
Adobe Premiere Pro and After Effects
Deleting the Adobe extension's cache and preferences
Deleting the Adobe extension's cache and preferences

Solve login issues and other odd behaviors with Premiere or After Effects

Anto avatar
Written by Anto
Updated over a week ago

In case you experience login issues or other odd behavior in our extension, it is a good first step to delete the extension's caches or preferences.

First, close Premiere Pro and/or After Effects before deleting any of the files.

Deleting the cache

Mac

  • Select the Finder menu > Go > Go To Folder...

  • Paste: ~/Library/Caches/CSXS/cep_cache/ 

  • Delete all folders that contain com.frameio.panel.
    Examples:
    AEFT_14.0.1_com.frameio.panel or PPRO_10.3.0_com.frameio.panel

PC

  • Navigate to C:/Users/<USERNAME>/AppData/Local/Temp/cep_cache/

  • Delete all folders that contain com.frameio.panel.
    Examples:
    AEFT_14.2.1_com.frameio.panel or PPRO_11.1.2_com.frameio.panel

  • Please restart your computer to complete the process

Deleting the preferences

Mac

  • Select the Finder menu > Go > Go To Folder...

  • Paste: ~/Library/Application Support/Frameio/ 

  • Delete the Frameio  folder if it exists

PC

  • Navigate to C:/Users/YOUR-USER-NAME/AppData/Roaming/  

  • Delete the Frameio  folder if it exists

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