Problem: The Frame.io extension for Adobe is loading all content properly, but uploads or downloads are failing.
Solution: Open the extension's preferences and set your proxy server's URL. Please ask your system administrator for the correct URL.
Authentication
If your proxy server requires you to authenticate with a user and password, try to prepend the proxy URL credentials.
For example: given the proxy URL is https://example.com:8080, you would prepend the credentials like this:
https://username:password@example.com:8080
Background
The proxy preference setting will channel all uploads and downloads through the proxy. Our external background app processes uploads and downloads called FrameioHelper
. That is why the extension loaded all content, but you couldn't up-/download files.
This preference setting is not stored on our servers but locally in a JSON file and will only apply to your machine.