Problem

The Frame.io extension for Adobe is loading all content properly but uploads or downloads are failing.

Solution

Open the extension's preferences and set your proxy server's URL. Please ask your system administrator for the correct URL.

Background

The proxy preference setting will channel all uploads and downloads through the proxy. Uploads and downloads are processed by our external background app called  FrameioHelper. That is why the extension loaded all content but you couldn't up-/download files.

This preference setting is not stored on our servers but locally in a json file and will only apply to your machine.


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