Problem: The Frame.io extension for Adobe is loading all content properly, but uploads or downloads are failing.

Solution: Open the extension's preferences and set your proxy server's URL. Please ask your system administrator for the correct URL.

Authentication

If your proxy server requires you to authenticate with a user and password, try to prepend the proxy URL credentials.

For example: given the proxy URL is https://example.com:8080, you would prepend the credentials like this:
https://username:password@example.com:8080

Background

The proxy preference setting will channel all uploads and downloads through the proxy. Our external background app processes uploads and downloads called  FrameioHelper. That is why the extension loaded all content, but you couldn't up-/download files.

This preference setting is not stored on our servers but locally in a JSON file and will only apply to your machine.


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