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We have been receiving reports about uploading issues with the Dropbox integration in Frame.io and are looking into the issue in hopes of a quick resolution.

General troubleshooting steps to consider:

  • Reuploading the file to check for consistency

  • Uploading fewer videos/one video at a time if you are bulk uploading

  • Check wifi connection

You can also utilize our API to create third-party integrations with Zapier and Integromat as a temporary workaround. Please note that this requires additional setup.

We apologize for any inconvenience this may be causing you at this time. If you’re still having issues, please contact us at support@frame.io, or file a support ticket with Dropbox here to check there are no issues with your Dropbox account.

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