Getting Started

Creating your account / Quick setup guide

Signup to Frame.io and create your Team

Written by Gill
Updated over a week ago

Project Settings

Adjust your settings per Project

Written by Brett Rush
Updated over a week ago

Create a Project and upload files

Create your project and upload media

Written by Brett Rush
Updated over a week ago

Commenting

Leave feedback with comments in the player page

Written by Gill
Updated over a week ago

Creating Folders and Private Folders

Organize your assets with folders and private folders

Written by Brett Rush
Updated over a week ago

Version Stacking and comparison

Create and manage your assets into one thumbnail

Written by Gill
Updated over a week ago

Moving media within your account

Move files or folders within your account

Written by Jared
Updated over a week ago

Creating a Project Template

Save time creating a folder structure for each project

Written by Brett Rush
Updated over a week ago

How to copy and paste comments

Copy and pasting comments from one clip to another

Written by Gill
Updated over a week ago

Copying media within your account

Make a copy of any file/folder between teams in your account

Written by Jared
Updated over a week ago

Search and filter your assets in Frame.io

Search for videos, images, audio files, PDFs, folders and projects across your account

Written by Gill
Updated over a week ago

Switching between Accounts on the project page

Switching between accounts on your Project Page

Written by Gill
Updated over a week ago

Archived Projects

Archive your finished work within Frame.io

Written by Brett Rush
Updated this week

How to unlock Frame.io premium features

I want to access the premium features on Frame.io beyond the Free plan

Written by Jared
Updated over a week ago

Player page features

Learn how to use all the features in the web app player page

Written by Brett Rush
Updated over a week ago

Comments bar explained

The power of collaboration lives within the commenting section

Written by Brett Rush
Updated over a week ago

Image viewer on the player page

Render high resolution images, zoom, pan and loupe

Written by Brett Rush
Updated over a week ago

Multipage PDF viewer

Collaborate on your PDF files within the Player Page

Written by Gill
Updated over a week ago

Comment exporting

Export comments into XML, CSV, AVID, and more. Print comments or save as PDF

Written by Brett Rush
Updated over a week ago

Keyboard shortcuts

Become a pro in Frame.io without a mouse

Written by Jared
Updated over a week ago

In-app notifications

In-app notifications for new comments, new media uploads, new person joins and media status updated

Written by Jared
Updated over a week ago

Sharing your files and folders as a Review Link

Share media to external users for Review

Written by Gill
Updated over a week ago

Share as a branded Presentation Page

Share your clips to external users to view

Written by Gill
Updated over a week ago

Difference between Team Members vs Collaborators

Understanding the difference between adding a Collaborator to a Project verses adding a Team Member to your Team

Written by Brett Rush
Updated over a week ago

The difference between sharing a Review Link and adding a Collaborator

Difference between adding a user to your project and sharing as a Review Link

Written by Gill
Updated over a week ago

I've been invited to collaborate on a Project

Collaborators view of a project

Written by Jared
Updated over a week ago

Adding/removing Collaborators from Projects

How to add and remove a Collaborator from a Project

Written by Brett Rush
Updated over a week ago

Adding/removing Team Members from your account

How to invite and remove Team Members from your Team

Written by Brett Rush
Updated over a week ago

Project Sharing: Invite multiple users to your Project

Share an invite link so users can add themselves to a project

Written by Jared
Updated over a week ago

Manage your Review and Presentation links

Manage or edit the content of your existing links

Written by Gill
Updated over a week ago

Adding a Team Member to a Project

Add yourself or another Team Member to a Project to receive notifications

Written by Brett Rush
Updated over a week ago

Review links explained for clients

Written by Jared
Updated over a week ago

Account Settings

View and adjust the company information, change email addresses and passwords

Written by Brett Rush
Updated over a week ago

How do I change my email?

Change your email from the dashboard

Written by Gill
Updated over a week ago

How do I change my password?

Whether you forgot it or need to create a new one

Written by Brett Rush
Updated over a week ago

Updating your credit card details

Updating your credit card details on the billing Dashboard

Written by Gill
Updated over a week ago

Configuring your Team's Presentation page branding defaults

Written by Sam Seely
Updated over a week ago

Switching between accounts

How to switch between accounts on your dashboard

Written by Gill
Updated over a week ago

Email notification settings

Change Email Address, Password, Email Frequency, and In-app Notifications

Written by Brett Rush
Updated over a week ago

Understanding your billing invoices/receipts

Explaining why your receipt may show up as Unpaid after updating the credit card

Written by Brett Rush
Updated over a week ago

How do I cancel my subscription?

Written by Brett Rush
Updated over a week ago

Understanding your account and plan options

FAQs for plan and seat structure

Written by Jared
Updated over a week ago

Recover recently deleted files

Restore deleted assets from your project

Written by Gill
Updated over a week ago

Does Frame.io support captions?

The state of captioning and .srt files in Frame.io

Written by Jared
Updated over a week ago

Orange Notification Banner Across my Team

A notification bar is showing across my account

Written by Brett Rush
Updated over a week ago

Uploading files is taking longer than expected

Understand how uploading works and what could affect your uploads

Written by Brett Rush
Updated over a week ago

Why do I see a Google login page when logging into Frame.io?

Creating an account takes me to Google login

Written by Brett Rush
Updated over a week ago

Ad Blocker prevents functional workflow

Allow Frame.io on AdBlock, uBlock and other JavaScript disabling extensions or plugins

Written by Brett Rush
Updated over a week ago

How can I download files?

Downloading files from a project

Written by Brett Rush
Updated over a week ago

Comment gets added at the incorrect timecode

Written by Brett Rush
Updated over a week ago

What are my assets converted to when it's uploaded?

Written by Brett Rush
Updated over a week ago

What browser should I use with Frame.io?

Seeing weird issues with video playback, moving files around, etc?

Written by Brett Rush
Updated over a week ago