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Getting Started
Getting Started
Frame.io explained: Setup your account and start a project
+1
50 articles in this collection
Written by
Sam Seely,
Brett Rush,
Gill
and 1 other
Setting up and Starting a Project
Creating your account / Quick setup guide
Signup to Frame.io and create your Team
Written by
Gill
Updated over a week ago
Project Settings
Adjust your settings per Project
Written by
Brett Rush
Updated over a week ago
Create a Project and Upload Files
Create your project and upload media
Written by
Brett Rush
Updated over a week ago
Commenting
Leave feedback with comments in the player page
Written by
Gill
Updated over a week ago
Creating Folders and Private Folders
Organize your assets with folders and private folders
Written by
Brett Rush
Updated over a week ago
Version Stacking and Comparison
Create and manage your version stacks
Written by
Brett Rush
Updated over a week ago
Creating a Project Template
Save time creating a folder structure for each project
Written by
Brett Rush
Updated over a week ago
Copy Files and Folders between Projects
Make a copy of any file/folder between projects on your team
Written by
Brett Rush
Updated over a week ago
How to copy and paste comments
Copy and pasting comments from one clip to another
Written by
Gill
Updated over a week ago
Search and filter your assets in Frame.io
Search for videos, images, audio files, PDFs, folders and projects across your account
Written by
Brett Rush
Updated over a week ago
Switching between Accounts on the project page
Switching between accounts on your Project Page
Written by
Gill
Updated over a week ago
Archived Projects
Archive your finished work within Frame.io
Written by
Brett Rush
Updated over a week ago
How to unlock Frame.io premium features
I want to access the premium features on Frame.io
Written by
Gill
Updated over a week ago
Understanding the Controls
Player Page Features
Learn how to use all the features in the web app player page
Written by
Brett Rush
Updated over a week ago
Comments Bar Explained
The power of collaboration lives within the commenting section
Written by
Brett Rush
Updated over a week ago
Image Viewer on the Player Page
Render high resolution images, zoom, pan and loupe
Written by
Brett Rush
Updated over a week ago
Multipage PDF Viewer
Collaborate on your PDF files within the Player Page
Written by
Gill
Updated over a week ago
Comment Exporting
Export comments into XML, CSV, FCPX and AVID. Also, Print comments or save as PDF
Written by
Brett Rush
Updated over a week ago
Keyboard Shortcuts
Become a pro in Frame.io without a mouse
Written by
Brett Rush
Updated over a week ago
In-App Notifications
In-App Notifications for new comments, new media uploads, new person joins and media status updated
Written by
Brett Rush
Updated over a week ago
Sharing With Your Team or Clients
Sharing your files as a Review Page
Share your files to external users for Review
Written by
Brett Rush
Updated over a week ago
Share as a Branded Presentation page
Share your clips to external users to view
Written by
Brett Rush
Updated over a week ago
Difference Between Team Members vs Collaborators
Understanding the difference between adding a Collaborator to a Project VS adding a Team Member to your Team
Written by
Brett Rush
Updated over a week ago
The Difference between sharing files as a Review Page and adding a user as a Collaborator
Difference between adding a user to your project and sharing as a Review Page
Written by
Gill
Updated over a week ago
I've been invited to Collaborate on a Project
Collaborators view of a project
Written by
Brett Rush
Updated over a week ago
Adding / Removing Collaborators from projects
How to Add and Remove a Collaborator from a Project
Written by
Brett Rush
Updated over a week ago
Adding Team Members to your Team
How to Invite and Remove Team Members from your Team
Written by
Brett Rush
Updated over a week ago
Project Sharing - invite multiple users to your project
Send a URL so users can add themselves to a project
Written by
Brett Rush
Updated over a week ago
Review Link Management
Manage or edit the content of your existing Review Pages
Written by
Erin
Updated over a week ago
Review links explained for clients
Written by
Brett Rush
Updated over a week ago
Adding a Team Member to a project
Add yourself or another Team Member to a project to receive notifications
Written by
Brett Rush
Updated over a week ago
Account Settings
The Project Dashboard Explained
What is a Project Dashboard?
Written by
Erin
Updated over a week ago
Account Settings
View and adjust the company information, change email addresses and passwords
Written by
Brett Rush
Updated over a week ago
How do I change my email?
Change your email from the dashboard
Written by
Gill
Updated over a week ago
How do I change my password?
Whether you forgot it or need to create a new one
Written by
Brett Rush
Updated over a week ago
Updating your credit card details
Updating your credit card details on the billing Dashboard
Written by
Gill
Updated over a week ago
Configuring your Team's Presentation page branding defaults
Written by
Sam Seely
Updated over a week ago
Switching between accounts
How to switch between accounts on your dashboard
Written by
Gill
Updated over a week ago
Email Notification Settings
Change Email Address, Password, Email Frequency and In-App Notifications
Written by
Brett Rush
Updated over a week ago
Understanding Your Billing Invoices/Receipts
Explaining why your receipt may show up as Unpaid after updating the credit card
Written by
Brett Rush
Updated over a week ago
How Do I Cancel My Subscription?
How to cancel your subscription
Written by
Brett Rush
Updated over a week ago
Web App FAQs
Recover recently deleted files
Restore deleted assets from your project
Written by
Gill
Updated over a week ago
Orange Notification Banner Across my Team
A notification bar is showing across my account
Written by
Brett Rush
Updated over a week ago
Uploading files is taking longer than expected
Understand how uploading works and what could affect your uploads
Written by
Brett Rush
Updated over a week ago
Why Do I See A Google Login Page When Logging Into Frame.Io?
Creating an account takes me to Google login
Written by
Brett Rush
Updated over a week ago
Ad Blocker prevents functional workflow
Whitelist Frame.io on AdBlock uBlock and other JavaScript disabling extensions or plugins
Written by
Brett Rush
Updated over a week ago
How can I Download files
Downloading files from a project
Written by
Brett Rush
Updated over a week ago
Comment Gets Added At The Incorrect Timecode
Written by
Brett Rush
Updated over a week ago
What is my video converted to when it's uploaded?
Written by
Brett Rush
Updated over a week ago
What Browser Should I Use With Frame.io?
Seeing weird issues with video playback, moving files around, etc?
Written by
Brett Rush
Updated over a week ago