Getting Started

Creating your account / Quick setup guide

Signup to Frame.io and create your Team

Written by Gill
Updated over a week ago

Project Settings

Adjust your settings per Project

Written by Brett Rush
Updated over a week ago

Create a Project and Upload Files

Create your project and upload media

Written by Brett Rush
Updated over a week ago

Commenting

Leave feedback with comments in the player page

Written by Gill
Updated over a week ago

Creating Folders and Private Folders

Organize your assets with folders and private folders

Written by Brett Rush
Updated over a week ago

Version Stacking and Comparison

Create and manage your version stacks

Written by Gill
Updated over a week ago

Moving Media within your project

Move files or folders within your project

Written by Jared
Updated over a week ago

Creating a Project Template

Save time creating a folder structure for each project

Written by Brett Rush
Updated over a week ago

How to copy and paste comments

Copy and pasting comments from one clip to another

Written by Gill
Updated over a week ago

Copying Media within your project

Make a copy of any file/folder between projects on your team

Written by Jared
Updated over a week ago

Search and filter your assets in Frame.io

Search for videos, images, audio files, PDFs, folders and projects across your account

Written by Gill
Updated over a week ago

Switching between Accounts on the project page

Switching between accounts on your Project Page

Written by Gill
Updated over a week ago

Archived Projects

Archive your finished work within Frame.io

Written by Brett Rush
Updated over a week ago

How to unlock Frame.io premium features

I want to access the premium features on Frame.io

Written by Gill
Updated over a week ago

Player Page Features

Learn how to use all the features in the web app player page

Written by Brett Rush
Updated over a week ago

Comments Bar Explained

The power of collaboration lives within the commenting section

Written by Brett Rush
Updated over a week ago

Image Viewer on the Player Page

Render high resolution images, zoom, pan and loupe

Written by Brett Rush
Updated over a week ago

Multipage PDF Viewer

Collaborate on your PDF files within the Player Page

Written by Gill
Updated over a week ago

Comment Exporting

Export comments into XML, CSV, AVID, and more. Print comments or save as PDF

Written by Brett Rush
Updated over a week ago

Keyboard Shortcuts

Become a pro in Frame.io without a mouse

Written by Brett Rush
Updated over a week ago

In-App Notifications

In-App Notifications for new comments, new media uploads, new person joins and media status updated

Written by Jared
Updated over a week ago

Sharing your files and folders as a Review Link

Share media to external users for Review

Written by Gill
Updated over a week ago

Share as a Branded Presentation page

Share your clips to external users to view

Written by Gill
Updated over a week ago

Difference Between Team Members vs Collaborators

Understanding the difference between adding a Collaborator to a Project verses adding a Team Member to your Team

Written by Brett Rush
Updated over a week ago

The Difference between Sharing a Review Link and Adding a Collaborator

Difference between adding a user to your project and sharing as a Review Link

Written by Gill
Updated over a week ago

I've been invited to Collaborate on a Project

Collaborators view of a project

Written by Jared
Updated over a week ago

Adding/Removing Collaborators from projects

How to Add and Remove a Collaborator from a Project

Written by Brett Rush
Updated over a week ago

Adding/Removing Team Members from your account

How to Invite and Remove Team Members from your Team

Written by Brett Rush
Updated over a week ago

Project Sharing - Invite multiple users to your project

Share an invite link so users can add themselves to a project

Written by Jared
Updated over a week ago

Manage your Review and Presentation Links

Manage or edit the content of your existing links

Written by Gill
Updated over a week ago

Review links explained for clients

Written by Jared
Updated over a week ago

Adding a Team Member to a project

Add yourself or another Team Member to a project to receive notifications

Written by Brett Rush
Updated over a week ago

Account Settings

View and adjust the company information, change email addresses and passwords

Written by Brett Rush
Updated over a week ago

How do I change my email?

Change your email from the dashboard

Written by Gill
Updated over a week ago

How do I change my password?

Whether you forgot it or need to create a new one

Written by Brett Rush
Updated over a week ago

Updating your credit card details

Updating your credit card details on the billing Dashboard

Written by Gill
Updated over a week ago

Configuring your Team's Presentation page branding defaults

Written by Sam Seely
Updated over a week ago

Switching between accounts

How to switch between accounts on your dashboard

Written by Gill
Updated over a week ago

Email Notification Settings

Change Email Address, Password, Email Frequency and In-App Notifications

Written by Brett Rush
Updated over a week ago

Understanding Your Billing Invoices/Receipts

Explaining why your receipt may show up as Unpaid after updating the credit card

Written by Brett Rush
Updated over a week ago

How Do I Cancel My Subscription?

How to cancel your subscription

Written by Brett Rush
Updated over a week ago

Understanding your account and plan options

FAQs for plan and seat structure

Written by Jared
Updated this week

Recover recently deleted files

Restore deleted assets from your project

Written by Gill
Updated over a week ago

Orange Notification Banner Across my Team

A notification bar is showing across my account

Written by Brett Rush
Updated over a week ago

Uploading files is taking longer than expected

Understand how uploading works and what could affect your uploads

Written by Brett Rush
Updated over a week ago

Why Do I See A Google Login Page When Logging Into Frame.Io?

Creating an account takes me to Google login

Written by Brett Rush
Updated over a week ago

Ad Blocker prevents functional workflow

Allow Frame.io on AdBlock, uBlock and other JavaScript disabling extensions or plugins

Written by Brett Rush
Updated over a week ago

How can I Download files

Downloading files from a project

Written by Brett Rush
Updated over a week ago

Comment Gets Added At The Incorrect Timecode

Written by Brett Rush
Updated over a week ago

What are my assets converted to when it's uploaded?

Written by Brett Rush
Updated this week

What Browser Should I Use With Frame.io?

Seeing weird issues with video playback, moving files around, etc?

Written by Brett Rush
Updated over a week ago