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Getting Started
Getting Started
Frame.io explained: Setup your account and start a project
52 articles in this collection
Written by
Brett Rush,
Gill,
and
Jared
Setting up and Starting a Project
Creating your account / Quick setup guide
Signup to Frame.io and create your Team
Written by
Gill
Updated over a week ago
Create a Project and upload files
Create your project and upload media
Written by
Brett Rush
Updated over a week ago
Commenting
Leave feedback with comments in the player page
Written by
Gill
Updated over a week ago
Project Settings
Adjust your settings per Project
Written by
Brett Rush
Updated over a week ago
Creating Folders and Private Folders
Organize your assets with folders and private folders
Written by
Brett Rush
Updated over a week ago
Version Stacking and comparison
Create and manage your assets into one thumbnail
Written by
Gill
Updated over a week ago
Moving media within your account
Move files or folders within your account
Written by
Jared
Updated over a week ago
Creating a Project Template
Save time creating a folder structure for each project
Written by
Brett Rush
Updated over a week ago
How to copy and paste comments
Copy and pasting comments from one clip to another
Written by
Gill
Updated over a week ago
Copying media within your account
Make a copy of any file/folder between teams in your account
Written by
Jared
Updated over a week ago
Search and filter your assets in Frame.io
Search for videos, images, audio files, PDFs, folders and projects across your account
Written by
Gill
Updated over a week ago
Switching between Accounts on the project page
Switching between accounts on your Project Page
Written by
Gill
Updated over a week ago
Archived Projects
Archive your finished work within Frame.io
Written by
Brett Rush
Updated yesterday
How to unlock Frame.io premium features
I want to access the premium features on Frame.io beyond the Free plan
Written by
Jared
Updated over a week ago
Understanding the Controls
Player page features
Learn how to use all the features in the web app player page
Written by
Brett Rush
Updated over a week ago
Comments bar explained
The power of collaboration lives within the commenting section
Written by
Brett Rush
Updated over a week ago
Image viewer on the player page
Render high resolution images, zoom, pan and loupe
Written by
Brett Rush
Updated over a week ago
Multipage PDF viewer
Collaborate on your PDF files within the Player Page
Written by
Gill
Updated over a week ago
Comment exporting
Export comments into XML, CSV, AVID, and more. Print comments or save as PDF
Written by
Brett Rush
Updated over a week ago
Keyboard shortcuts
Become a pro in Frame.io without a mouse
Written by
Jared
Updated over a week ago
In-app notifications
In-app notifications for new comments, new media uploads, new person joins and media status updated
Written by
Jared
Updated over a week ago
Sharing With Your Team or Clients
Sharing your files and folders as a Review Link
Share media to external users for Review
Written by
Gill
Updated yesterday
Share as a branded Presentation Page
Share your clips to external users to view
Written by
Gill
Updated over a week ago
Difference between Team Members vs Collaborators
Understanding the difference between adding a Collaborator to a Project verses adding a Team Member to your Team
Written by
Brett Rush
Updated over a week ago
The difference between sharing a Review Link and adding a Collaborator
Difference between adding a user to your project and sharing as a Review Link
Written by
Gill
Updated over a week ago
I've been invited to collaborate on a Project
Collaborators view of a project
Written by
Jared
Updated over a week ago
Adding/removing Collaborators from Projects
How to add and remove a Collaborator from a Project
Written by
Brett Rush
Updated over a week ago
Adding/removing Team Members from your account
How to invite and remove Team Members from your Team
Written by
Brett Rush
Updated over a week ago
Project Sharing: Invite multiple users to your Project
Share an invite link so users can add themselves to a project
Written by
Jared
Updated over a week ago
Manage your Review and Presentation links
Manage or edit the content of your existing links
Written by
Gill
Updated over a week ago
Adding a Team Member to a Project
Add yourself or another Team Member to a Project to receive notifications
Written by
Brett Rush
Updated over a week ago
Review links explained for clients
Written by
Jared
Updated over a week ago
Account Settings
Account Settings
View and adjust the company information, change email addresses and passwords
Written by
Brett Rush
Updated over a week ago
How do I change my email?
Change your email from the dashboard
Written by
Gill
Updated over a week ago
How do I change my password?
Whether you forgot it or need to create a new one
Written by
Brett Rush
Updated over a week ago
Updating your credit card details
Updating your credit card details on the billing Dashboard
Written by
Gill
Updated over a week ago
Configuring your Team's Presentation page branding defaults
Written by
Brett Rush
Updated over a week ago
Switching between accounts
How to switch between accounts on your dashboard
Written by
Gill
Updated over a week ago
Email notification settings
Change Email Address, Password, Email Frequency, and In-app Notifications
Written by
Brett Rush
Updated over a week ago
Understanding your billing invoices/receipts
Explaining why your receipt may show up as Unpaid after updating the credit card
Written by
Brett Rush
Updated over a week ago
How do I cancel my subscription?
Written by
Brett Rush
Updated over a week ago
Web App FAQs
Understanding your account and plan options
FAQs for plan and seat structure
Written by
Jared
Updated over a week ago
Recover recently deleted files
Restore deleted assets from your project
Written by
Gill
Updated over a week ago
Does Frame.io support captions?
The state of captioning and .srt files in Frame.io
Written by
Jared
Updated over a week ago
Orange Notification Banner Across my Team
A notification bar is showing across my account
Written by
Brett Rush
Updated over a week ago
Uploading files is taking longer than expected
Understand how uploading works and what could affect your uploads
Written by
Brett Rush
Updated over a week ago
Why do I see a Google login page when logging into Frame.io?
Creating an account takes me to Google login
Written by
Brett Rush
Updated over a week ago
Ad Blocker prevents functional workflow
Allow Frame.io on AdBlock, uBlock and other JavaScript disabling extensions or plugins
Written by
Brett Rush
Updated over a week ago
How can I download files?
Downloading files from a project
Written by
Brett Rush
Updated over a week ago
Comment gets added at the incorrect timecode
Written by
Brett Rush
Updated over a week ago
What are my assets converted to when it's uploaded?
Written by
Brett Rush
Updated over a week ago
What browser should I use with Frame.io?
Seeing weird issues with video playback, moving files around, etc?
Written by
Brett Rush
Updated over a week ago