Getting Started

Creating your account / Quick setup guide

Signup to Frame.io and create your Team

Written by Gill
Updated over a week ago

Project Settings

Adjust your settings per Project

Written by Brett Rush
Updated over a week ago

Create a Project and Upload Files

Create your project and upload media

Written by Brett Rush
Updated over a week ago

Commenting

Leave feedback with comments in the player page

Written by Gill
Updated over a week ago

Creating Folders and Private Folders

Organize your assets with folders and private folders

Written by Brett Rush
Updated over a week ago

Version Stacking and Comparison

Create and manage your version stacks

Written by Gill
Updated over a week ago

Moving Media within your project

Move files or folders within your project

Written by Jared
Updated over a week ago

Creating a Project Template

Save time creating a folder structure for each project

Written by Brett Rush
Updated over a week ago

How to copy and paste comments

Copy and pasting comments from one clip to another

Written by Gill
Updated over a week ago

Copying Media within your project

Make a copy of any file/folder between projects on your team

Written by Jared
Updated over a week ago

Search and filter your assets in Frame.io

Search for videos, images, audio files, PDFs, folders and projects across your account

Written by Gill
Updated over a week ago

Switching between Accounts on the project page

Switching between accounts on your Project Page

Written by Gill
Updated over a week ago

Archived Projects

Archive your finished work within Frame.io

Written by Brett Rush
Updated over a week ago

How to unlock Frame.io premium features

I want to access the premium features on Frame.io

Written by Gill
Updated over a week ago

Player Page Features

Learn how to use all the features in the web app player page

Written by Brett Rush
Updated over a week ago

Comments Bar Explained

The power of collaboration lives within the commenting section

Written by Brett Rush
Updated over a week ago

Image Viewer on the Player Page

Render high resolution images, zoom, pan and loupe

Written by Brett Rush
Updated over a week ago

Multipage PDF Viewer

Collaborate on your PDF files within the Player Page

Written by Gill
Updated over a week ago

Comment Exporting

Export comments into XML, CSV, AVID, and more. Print comments or save as PDF

Written by Brett Rush
Updated over a week ago

Keyboard Shortcuts

Become a pro in Frame.io without a mouse

Written by Jared
Updated over a week ago

In-App Notifications

In-App Notifications for new comments, new media uploads, new person joins and media status updated

Written by Jared
Updated over a week ago

Sharing your files and folders as a Review Link

Share media to external users for Review

Written by Gill
Updated over a week ago

Share as a Branded Presentation page

Share your clips to external users to view

Written by Gill
Updated over a week ago

Difference Between Team Members vs Collaborators

Understanding the difference between adding a Collaborator to a Project verses adding a Team Member to your Team

Written by Brett Rush
Updated over a week ago

The Difference between Sharing a Review Link and Adding a Collaborator

Difference between adding a user to your project and sharing as a Review Link

Written by Gill
Updated over a week ago

I've been invited to Collaborate on a Project

Collaborators view of a project

Written by Jared
Updated over a week ago

Adding/Removing Collaborators from projects

How to Add and Remove a Collaborator from a Project

Written by Brett Rush
Updated over a week ago

Adding/Removing Team Members from your account

How to Invite and Remove Team Members from your Team

Written by Brett Rush
Updated over a week ago

Project Sharing - Invite multiple users to your project

Share an invite link so users can add themselves to a project

Written by Jared
Updated over a week ago

Manage your Review and Presentation Links

Manage or edit the content of your existing links

Written by Gill
Updated over a week ago

Adding a Team Member to a project

Add yourself or another Team Member to a project to receive notifications

Written by Brett Rush
Updated over a week ago

Review links explained for clients

Written by Jared
Updated over a week ago

Account Settings

View and adjust the company information, change email addresses and passwords

Written by Brett Rush
Updated over a week ago

How do I change my email?

Change your email from the dashboard

Written by Gill
Updated over a week ago

How do I change my password?

Whether you forgot it or need to create a new one

Written by Brett Rush
Updated over a week ago

Updating your credit card details

Updating your credit card details on the billing Dashboard

Written by Gill
Updated over a week ago

Configuring your Team's Presentation page branding defaults

Written by Sam Seely
Updated over a week ago

Switching between accounts

How to switch between accounts on your dashboard

Written by Gill
Updated over a week ago

Email Notification Settings

Change Email Address, Password, Email Frequency and In-App Notifications

Written by Brett Rush
Updated over a week ago

Understanding Your Billing Invoices/Receipts

Explaining why your receipt may show up as Unpaid after updating the credit card

Written by Brett Rush
Updated over a week ago

How Do I Cancel My Subscription?

How to cancel your subscription

Written by Brett Rush
Updated over a week ago

Understanding your account and plan options

FAQs for plan and seat structure

Written by Jared
Updated over a week ago

Recover recently deleted files

Restore deleted assets from your project

Written by Gill
Updated over a week ago

Orange Notification Banner Across my Team

A notification bar is showing across my account

Written by Brett Rush
Updated over a week ago

Uploading files is taking longer than expected

Understand how uploading works and what could affect your uploads

Written by Brett Rush
Updated over a week ago

Why Do I See A Google Login Page When Logging Into Frame.Io?

Creating an account takes me to Google login

Written by Brett Rush
Updated over a week ago

Ad Blocker prevents functional workflow

Allow Frame.io on AdBlock, uBlock and other JavaScript disabling extensions or plugins

Written by Brett Rush
Updated over a week ago

How can I Download files

Downloading files from a project

Written by Brett Rush
Updated over a week ago

Comment Gets Added At The Incorrect Timecode

Written by Brett Rush
Updated over a week ago

What are my assets converted to when it's uploaded?

Written by Brett Rush
Updated over a week ago

What Browser Should I Use With Frame.io?

Seeing weird issues with video playback, moving files around, etc?

Written by Brett Rush
Updated over a week ago