Getting Started

Frame.io explained: Setup your account and start a project

Brett Rush avatar Gill Wiggins avatar Erin avatar +1
52 articles in this collection
Written by Brett Rush, Gill Wiggins, and Erin and 1 other
Sharing With Your Team or Clients

Difference Between Team Members vs Collaborators

Know when to add a Team Member or a Collaborator
Brett Rush avatar
Written by Brett Rush
Updated over a week ago

The Difference between sharing files as a Review Page and adding a user as a Collaborator

Difference between adding a user to your project and sharing as a Review Page
Gill Wiggins avatar
Written by Gill Wiggins
Updated over a week ago

Collaborator's View of a Project

Brett Rush avatar
Written by Brett Rush
Updated over a week ago

Adding Collaborators

Invite people into a single project to comment and collaborate
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Written by Brett Rush
Updated over a week ago

Removing Collaborators

How to remove a Collaborator from a project
Gill Wiggins avatar
Written by Gill Wiggins
Updated over a week ago

Adding Team Members

Invite someone to your Team to view all Projects
Brett Rush avatar
Written by Brett Rush
Updated over a week ago

Removing Team Members

Removing a Team Member from your account!
Erin avatar
Written by Erin
Updated over a week ago

Project Sharing - Collaborators add themselves to a project

Allow collaborators to access your project without sending individual invites
Brett Rush avatar
Written by Brett Rush
Updated over a week ago

Sharing for Review or Presentation

Share files for commenting and review or for final presentations
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Written by Brett Rush
Updated over a week ago

Review Link Management

How to edit the settings and content of your existing Review Links.
Erin avatar
Written by Erin
Updated over a week ago

Review links explained for clients

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Written by Brett Rush
Updated over a week ago

Adding a Team Member to a project

Add yourself or another Team Member to a project to receive notifications
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Written by Brett Rush
Updated over a week ago
Web App FAQs

Recover recently deleted files

Restore deleted assets from your project
Gill Wiggins avatar
Written by Gill Wiggins
Updated over a week ago

Close to Limit Notification Banner

A notification bar appeared with my usage close to my plan's limit
Brett Rush avatar
Written by Brett Rush
Updated over a week ago

Over the Limit Notification Bar

A notification bar appeared with a limitation message
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Written by Brett Rush
Updated over a week ago

Uploading files is taking longer than expected

Understand how uploading works and what could affect your uploads
Brett Rush avatar
Written by Brett Rush
Updated over a week ago

The "Download" button not visible on my Presentation Page

Is the download button not appearing on your presentation page when downloading is on? This could be why!
Erin avatar
Written by Erin
Updated over a week ago

Why Do I See A Google Login Page When Logging Into Frame.Io?

Creating an account takes me to Google login
Brett Rush avatar
Written by Brett Rush
Updated over a week ago

Ad Blocker prevents functional workflow

Whitelist Frame.io on AdBlock uBlock and other JavaScript disabling extensions or plugins
Brett Rush avatar
Written by Brett Rush
Updated over a week ago

How can I Download files

Different ways to download files from projects
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Written by Brett Rush
Updated over a week ago

Comment Gets Added At The Incorrect Timecode

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Written by Brett Rush
Updated over a week ago

What is my video converted to when it's uploaded?

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Written by Brett Rush
Updated over a week ago

What Browser Should I Use With Frame.io?

Seeing weird issues with video playback, moving files around, etc?
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Written by Brett Rush
Updated over a week ago