If you see atypical behavior with folders or files, there are a few ways to troubleshoot this.
Update your Browser
Outdated browsers are not supported in Frame.io so be sure to use the newest versions (not beta/developer versions) of Chrome, Safari, Firefox or Opera. Frame.io cannot support beta/developer versions nor older versions.
Update AdBlock extension
To adjust this, log into your Frame.io account and then click the AdBlock icon in the toolbar. Next, select: Don't run on pages on this domain
If the icon is not in your toolbar, Add https://app.frame.io to not run AdBlock
You can also click Options at the bottom of this list, then select the Customize tab.
Click Show ads on a webpage or domain and enter https://app.frame.io