Advice and answers from the Frame.io Team

If you see atypical behavior with folders or files, there are a few ways to troubleshoot this.

Update your Browser

Outdated browsers are not supported in Frame.io so be sure to use the newest versions (not beta/developer versions) of Chrome, Safari, Firefox or Opera. Frame.io cannot support beta/developer versions nor older versions.

Update AdBlock extension

AdBlock looks for JavaScript (how many ads are displayed) and blocks the JavaScript from working properly. This can turn off key elements for Frame.io to work properly. That being said, ANY plugin/extension that disables JavaScript needs to allow Frame.io to work on the site.

To adjust this, log into your Frame.io account and then click the AdBlock icon in the toolbar. Next, select: Don't run on pages on this domain

If the icon is not in your toolbar, Add https://app.frame.io to not run AdBlock

Did this answer your question?