If you see atypical behavior while using Frame.io, there are a few ways to troubleshoot this.

Update your Browser

Outdated browsers are not supported in Frame.io, so be sure to use the newest versions (not beta/developer versions) of Chrome, Safari, or Firefox. Frame.io cannot support beta/developer versions nor older versions.

Update AdBlock / uBlock extensions or plugins

Ad Blockers look for page elements that behave like ads and hide them. This can accidentally turn off important elements that make Frame.io work properly. That being said, ANY plugin/extension that disables JavaScript needs to allow Frame.io to work on the site.

To adjust this, log into your Frame.io account and then click the AdBlock icon in the toolbar. Next, select: Don't run on pages on this domain.

If the icon is not in your toolbar, Add https://app.frame.io to not run AdBlock

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