If you see atypical behavior while using Frame.io, there are a few ways to troubleshoot this.
Update your Browser
Outdated browsers are not supported in Frame.io, so be sure to use the newest versions (not beta/developer versions) of Chrome, Safari, or Firefox. Frame.io cannot support beta/developer versions nor older versions.
Update AdBlock / uBlock extensions or plugins
To adjust this, log into your Frame.io account and then click the AdBlock icon in the toolbar. Next, select: Don't run on pages on this domain.
If the icon is not in your toolbar, Add https://app.frame.io to not run AdBlock