These are common questions regarding Frame.io Camera to Cloud and related workflows.

General

What is Frame.io Camera to Cloud?

Frame.io Camera to Cloud (or C2C) is a brand new ecosystem of Cloud Devices that connect Frame.io to the production set.

Who can use Frame.io C2C? How much does it cost?

Frame.io C2C is included with all paid plans. Free plans will not be able to see Cloud Devices. Live Streaming will be available later in 2021 as an add-on cost.

Who can manage Cloud Devices on my account?

Admins and Team Managers on Enterprise plans or Admins and Team Members on Pro or Team plans can pair or disable Cloud Devices on an account. Free plans do not have access to Cloud Devices.

How do I get started?

You need a Frame.io account and a supported Cloud Device. Click here to find out how to authorize a device on your account.

What are Cloud Devices?

Cloud Devices are hardware devices with Frame.io inside. These devices connect to Frame.io over the internet to deliver media directly to your account.

What devices are supported?

At this time, we are launching with the Teradek Cube 655, the Sound Devices 888 and the Sound Devices Scorpio. More to come. Let us know what Cloud Device Integrations you would like to see.

Does Frame.io C2C support 4K?

While 4K is supported across Frame.io, none of the Cloud Devices supported at launch create 4K files.

Does Frame.io C2C support HDR?

While HDR is supported across Frame.io, none of the Cloud Devices supported at launch are HDR compatible. Learn more about HDR on Frame.io here.

How many devices are supported at once?

There is no limit to the number of devices you can connect to your account.

Where do my files go?

Cloud Devices upload into a fixed folder structure in your Frame.io project. Once you begin uploading, look for a folder called Cloud_Devices.


Click here for more information on the Cloud Devices folder structure.

Can I rename my Cloud Device?

Yes! Under the Cloud Devices tab in the Frame.io iOS app, tap the context menu for the device and select Rename. This will reflect in the fixed folder structure.

Who can see my Cloud Devices files?

All members of a project can see the Cloud_Devices folder. You can limit who has access to C2C files by creating a specific C2C Project or making the Cloud_Devices folder private if needed.

How do I disable a Cloud Device permanently?

In the Frame.io iOS app, navigate to your Cloud Devices tab, find the device you want to disable, tap the context menu for device settings, and select Forget Device.

💡Note: Forgetting a device will remove its authentication with Frame.io. You will have to repeat the setup procedure to reconnect.

Click here for more information on Pairing, Pausing, and Forgetting Cloud Devices.

How do I disable a Cloud Device temporarily?

In the Frame.io iOS app, navigate to your Cloud Devices tab, find the device you want to disable, tap the context menu for device settings, and select Pause Device. Pausing a device will prevent the device from uploading until it is resumed. Files recorded while a device is paused will not upload to Frame.io. Currently uploading files will complete.

Click here for more information on Pairing, Pausing, and Forgetting Cloud Devices.

Can I Pause or Forget all Cloud Devices on my Project?

In the Frame.io iOS app, select Project Options for your project and select either Pause all device connections or Forget all devices.

Click here for more information on Pairing, Pausing, and Forgetting Cloud Devices.

What information on my account can a Cloud Device access?

None. The Cloud Device is completely unaware of your account information. Through the authorization process, Frame.io is aware of the device which is uploading data and routes incoming data to the connected Project.

What account information is stored on a Cloud Device?

None. When a Cloud Device uploads a file, Frame.io places the file into the Fixed Folder Structure of the bound Project.

How do I get a Cloud Device to “forget” my account?

A Cloud Device can be removed from an account by Forgetting it in the iOS app. Additionally, expiration can be set that will automatically remove a Cloud Device from a Project after a set date and time. No account information is ever stored on a Cloud Device.

Click here for more information on Pairing, Pausing, and Forgetting Cloud Devices.

What do the various badges in my Cloud Devices tab mean?

The Online badge indicates that a Cloud Device is connected to the internet and is able to upload to Frame.io. The Offline badge indicates that a Cloud Device is not connected to the internet. The Paused badge indicates that a device has been “Paused” by a member of your team. In the “Paused” state, the device won’t upload to Frame.io until it is unpaused.

Does using Frame.io C2C require the internet to be on set?

Frame.io C2C requires the internet to upload files to Frame.io. If internet access is lost during a record, that file will upload once internet connectivity is restored. Files recorded while offline will not upload. However, since all files are recorded locally on the Cloud Device, they can be manually uploaded if needed.

What happens if I lose my internet connection during a record or an upload?

Cloud Devices will keep a queue of files to upload and will upload them once an internet connection is restored. You may see “incomplete” or “queued” files in your Frame.io Project until they are uploaded.

💡Note: a Cloud Device’s queue expires after 24 hours.

How do I get my C2C files to Frame.io if I can’t restore the internet to the Cloud Device?

Each Cloud Device has local storage that can be accessed for manual uploads.

How do Frame.io C2C Video Cloud Devices impact on-set playback roles?

Frame.io C2C is designed to enable key stakeholders to view playback when they are not on the set. It does not necessarily change any traditional approaches to on-set video assist. Frame.io C2C files (H264 and audio .WAV files) can also be near-instantly downloaded into editorial so editors can see what is happening while production is still shooting.


Video Devices

What Video devices are supported?

At launch, Frame.io C2C is supporting the Teradek Cube 655. Current Teradek Cube owners can gain access to Frame.io C2C with a firmware update from Teradek.

What cameras are supported?

Currently, RED DSMC2 and Komodo cameras, Panavision DXL2, and ARRI Alexa family cameras are fully compatible with Frame.io C2C.


Click here for more information on camera compatibility.

Can I use a Cloud Device to encode and upload proxies and Livestream at the same time?

The Teradek Cube 655 allows you to create C2C proxies as well as stream to a platform supported by Teradek at the same time.

What do I need to get started with a Video Cloud Device?

You need a compatible camera, a supported Cloud Device (at this time, only the Teradek Cube 655 is supported), a Frame.io account, a memory card for the Cloud Device, an SDI cable, and an internet connection.


Click here for more information on camera compatibility.

How do I set up my camera to work with a Video Cloud Device?

Your camera must be configured to send timecodes and record flags over its SDI connection. Refer to your camera’s support documentation for more information.

Click here for more information on camera compatibility.

Can I use a wireless transmitter with C2C?

Yes, if the wireless transmitter supports passing through record triggers, timecode, and clipname. Currently, the Teradek Bolt XT supports all three.

Does Frame.io C2C work with original camera files?

At this time, there are no cameras that support uploading original clips directly to Frame.io using C2C.

The camera I shoot with only has HDMI. Is there a solution for HDMI cameras?

Frame.io is constantly testing new camera systems for compatibility. Let us know what Cloud Device Integrations you would like to see.


Audio Devices

What Audio devices are supported?

At launch, Frame.io C2C is supporting the Sound Devices 8 series. This includes the 888 and the Scorpio. Current 888 and Scorpio owners can gain access to Frame.io C2C with a firmware update from Sound Devices.

Do the Sound Devices 8 series upload proxies or the original broadcast WAV files to Frame.io?

The Sound Devices 8 series can be configured to upload either the original broadcast WAV files or AAC proxy files to Frame.io.


Post Production

In Frame.io C2C workflows, what files are made and uploaded from Cloud Devices?

Video Cloud Devices create H.264 proxy files from an SDI stream and Audio Cloud Devices can be configured to upload either the original BWF files or AAC proxy files.

Where can I find my uploaded files?

Cloud Devices upload into a fixed folder structure in your Frame.io project. Once you begin uploading, look for a folder named Cloud_Devices.


Click here for more information on the Cloud Devices folder structure.

How do I get Cloud Devices files into my workflow?

Once the files from Cloud Devices are on Frame.io, they’re accessible just like any other asset on Frame.io. They can be accessed and downloaded (provided the appropriate permissions are enabled) through the web app, Frame.io Transfer, or any of the Frame.io integrations.

Can I relink the Cloud Device proxies to original camera files or dailies created by a traditional lab?

Yes! The Teradek Cube 655 supports passing timecode and clipname to the proxies, allowing for easy relinking and conform.


Click here for more information on camera compatibility.

The Cloud Devices proxies don’t have sound. How do I get sound on my proxies?

The Teradek Cube 655 supports embedding audio over the SDI stream as well as through an audio input jack and will mux that into the proxy files.

The Cloud Devices proxies have no color correction. How do I get color on my proxies?

Most cameras can be configured to output a graded or gamma-corrected signal over SDI. However, if that does not fit into your workflow, the Teradek Cube 655 has a LUT module that can apply a LUT to the incoming signal. Finally, the Teradek Cube 655 can be downstream from a DIT’s LUT box. Some boxes, however, may strip necessary metadata, like record triggers and timecode.

My workflow requires geometry, reframing, extraction, a matte, or burn-ins. How do I fit Frame.io C2C into my workflow?

Frame.io C2C can be used in tandem with a traditional lab dailies workflow. Proxies generated and uploaded to Frame.io by the Teradek Cube are a great solution for viewing dailies for the production team. In addition, these H.264s match in ClipName and Timecode, which means they can be relinked to OCF or lab-generated “hero” dailies.

How do I use Frame.io C2C with AVID?

The H.264s generated by the Cube can be used to quickly make AVID dailies using a dailies tool with Frame.io integrations like ColorFront Express Dailies or DaVinci Resolve. These AVID dailies can be conformed back to the OCF during Online. H.264s are much more performant than most OCF formats and can be made while shooting instead of overnight. Alternatively, the H.264 proxy files can be used with AMA to quickly cut into a sequence, which works well for pickups and inserts.

For insurance purposes, my workflow requires dailies to be made from the original camera files. How do I fit Frame.io C2C into my workflow?

Frame.io C2C can be used in tandem with a traditional lab dailies workflow. Proxies generated and uploaded to Frame.io by the Teradek Cube are a great solution for viewing dailies for the production team. In addition, these H.264s can match in ClipName and Timecode, which means they can be relinked to OCF or lab-generated “hero” dailies.

How do I use Frame.io C2C with over-cranked/slow-motion/offspeed shots?

Frame.io is working hard to expand features over time. Due to the limitations of SDI recording, any over-cranked/slow-motion/offspeed shots will be recorded in “real-time” and playback as such on Frame.io.

How do I control who can see dailies being uploaded to Frame.io C2C?

Frame.io C2C files are placed in a Cloud_Devices folder in your project, which can be seen by all members of the Project. If you would like to restrict that further, you can make that folder private or create a Project that's only for Frame.io C2C and restrict the colleagues that join it. Frame.io C2C files can also be shared as Presentation or Review Links.

Can I upload all my cameras into the same folder in the Fixed Folder Structure, instead of having them split up by device?

Cloud Devices upload into the Fixed Folder Structure in order to maintain organization and reduce setup complication. However, once assets have been uploaded to Frame.io C2C, they can be used just like any other asset. This means they can be moved, copied, or shared as usual.

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