Fujifilm cameras can shoot stills and video and automatically upload them directly into your Frame.io C2C Project.
C2C is currently enabled on the following Fujifilm cameras:
X-H2 (firmware version 2.00 or later; firmware version 4.00 or later is required to use C2C without the FT-XH accessory grip)
X-H2S (firmware version 4.00 or later; firmware version 6.00 or later is required to use C2C without the FT-XH accessory grip)
X-T5 (firmware version 3.01 or later)
X-S20 (firmware version 2.01 or later)
Use this guide to quickly setup your Fujifilm camera for C2C with settings recommended by Frame.io.
For more in depth support on Fujifilm's Camera to Cloud integrations, please visit Fujifilm's C2C support hub.
What you'll need
Supported Fujifilm camera body (see above)
If you are using the FT-XH File Transmitter accessory, you will need firmware version 2.00 or later
Supported camera body with up to date firmware
Properly formatted media card
Internet access (local network, hot spot, or smartphone tether)
Access to Frame.io or the Frame.io iOS app
A Frame.io Project
Specific to V3 accounts:
Ensure C2C Connections are enabled in your project settings
Ensure you have C2C Device management permissions within the account the project is hosted in
Setup
If you are using the FT-XH accessory grip with your camera, connect it to your camera body. Refer to the manual from Fujifilm for more information.
Power the camera on and open the main menu.
Navigate to the Network/USB Setting menu and open the Frame.io Camera to Cloud submenu.
In the Frame.io Camera to Cloud menu, select Connect. Follow the on screen prompts to connect the camera to a network (refer to your camera's documentation for more information on connecting to networks).
If you are connecting to a network for the first time, or have no current Frame.io Project connected, you will be prompted to get a new pairing code. Select Get New Pairing Code. If your device is already connected to a Project, skip to Step 7 for recommended settings.
In Frame.io on the web or in the iOS app, navigate to or create the Project you would like to upload to. Follow the pairing instructions in our Getting Started Guide to connect your device to that Project.
Once connected to a network or paired to a Project, open the Select File Type option in the Frame.io Camera to Cloud menu. Use this menu to select the types of files you would like to send to Frame.io. If you have limited bandwidth, try using smaller filetypes. For example, you can use
JPGinstead ofRAWfor photos or you can upload video proxies if your camera supports them. Refer to your camera's manual for more information about setting up recording types. Press Back when done to return to the Frame.io Camera to Cloud menu.You can use the Upload Setting option to further configure other settings like upload behavior (Note: Auto Image Transfer is set to
OFFby default — turn thisONto enable automatic uploads).To connect your device to a different Frame.io Project, use the Get Pairing Code option in the Frame.io Camera to Cloud menu to generate a new six-digit code and, using the instructions in our Getting Started Guide, enter this code into the new Project.
Troubleshooting
Connect and/or Disconnect is greyed out or I can't connect to a network
First, make sure you have a charged battery in the camera body. If you are using the FT-XH accessory grip, make sure those batteries are charged as well.
On the X-H2 and X-H2S cameras the Connect and Disconnect options in the Frame.io Camera to Cloud menu are unavailable when the camera body can't detect the FT-XH File Transmitter accessory when using firmware older than version 6.00. Make sure the File Transmitter is securely attached to the camera. Refer to the documentation from Fujifilm for information on installation.
My files are taking a long time to upload
If you have limited bandwidth, try using the Select File Type option in the Frame.io Camera to Cloud menu. For example, if you're shooting stills, you can turn off RAW and upload only the smaller JPG files.
You can also use the Select Image and Transfer option under Upload Setting to select the specific individual files you want to upload.
My files aren't uploading to Frame.io
First, make sure you have a charged battery in the camera body as well as the grip and that the date and time of the camera are up to date.
Additionally, make sure Auto Image Transfer Order is set to ON (this is set to OFF by default) and Transfer/Suspend is set to Transfer in the Upload Setting option of the Frame.io Camera to Cloud menu. This will make sure your files upload automatically. There's also an option to let the camera continue to upload when it powers off under the Upload Setting menu.
Finally, make sure you have your desired filetypes (ie, JPG, RAW, MOV - Proxy, MOV - ProRes) selected under in the Select File Type option of the Frame.io Camera to Cloud menu.
If you'd like to choose which images or videos to upload, you can use the Select Image & Transfer function in the Upload Setting option of the Frame.io Camera to Cloud and manually upload.
My Wireless LAN connection fails when trying to connect to a new network
In order to connect to a new network, the camera must fail to connect to the previously saved network first. Once this process is complete, you can connect to a new network. Refer to your camera's documentation for more information on connecting to networks.
Note: You can also hit the BACK button on the camera body to cancel the process and then connect to the new network.
Access Point Setting is greyed out when connecting to a network.
Access Point Setting is unavailable while an HDMI cable is connected to the camera. To configure Access Point Setting, disconnect the HDMI cable, configure the setting, then reattach the HDMI cable.
I'm seeing invalid characters instead of numbers when getting my pairing code.
In some rare cases, you may see odd characters instead of numbers when the camera loses its internet connection as it's requesting a pairing code from Frame.io. Hit the BACK button on the camera body to cancel the connection process. Make sure you have a stable connection and try again.
The video files I offloaded locally from my camera are shorter than the proxies I uploaded with C2C.
In some cases, offloading files directly from the camera to a computer may result in files limited to 4GB. It it recommended you offload large video files to a computer using a card reader instead of a USB connection to the camera body.