Frame.io now supports multiple languages in the product user interface, allowing users to view and interact with Frame.io in their preferred language across supported apps and integrations.
What languages are supported in Frame.io?
Currently available
English
Japanese
Frame.io plans to expand product UI language support over time, including additional languages. Language support applies to Frame.io V4 experiences. Legacy V3 experiences are not localized.
Language selection and user experience
When a new language becomes available to you, Frame.io will automatically switch your interface to Japanese if your browser cookie or device language is already set to Japanese (JP). In the web experience, you will still see a prompt allowing you to confirm or change your preferred language, ensuring you remain in control.
You can change your language preference at any time from your account menu. Once selected, Frame.io uses that language for experiences it controls, such as the Frame.io web app, and (coming soon) the emails sent by Frame.io. On devices, the Frame language selection is tied to your Frame.io App’s language setting located in the device’s settings.
Some advanced features may vary by language. See Language-specific considerations below for more details.
Language-specific considerations
Frame.io is expanding language support in phases. While the product interface is localized, some advanced capabilities may vary by language.
Japanese (JP)
Items generated by Frame.io, like metadata fields and watermark templates, have English names. When they are duplicated, those copies will appear in English as well.
For unauthenticated reviewers of Shares, the UI will appear in the language specified by the reviewer’s browser. We do not yet support the ability to override that language choice from within the viewer's UI.
Previously created transcriptions of Japanese speech are not automatically indexed for search. To have those existing transcripts indexed, make a small edit to the transcript and that will trigger indexing.
Japanese support for Frame.io Drive is coming soon.
We will continue to improve language support across our products over time.
Customer Support Availability by Language
Frame.io provides customer support to all users. Support options—including available languages and contact methods—depend on how your account was purchased and managed.
Accounts Purchased Through Adobe
For Frame.io accounts purchased and managed through Adobe (Teams and Enterprise plans):
Japanese-language and English-language support are available:
Teams (admins and end users): chat
Enterprise (admins only): chat or web case
For Enterprise plans, end users should contact their Adobe administrator, who can reach out to Support on their behalf.
Accounts purchased through Frame.io
For Frame.io accounts purchased directly through the Frame.io website:
English-language support is available to all users via chat and email.
Why support options may differ
Frame.io is expanding language support in phases. Product UI localization is delivered first, followed by support enablement aligned to the account management model, region, and availability.
How to change your language in Frame.io
You can change your language preference at any time:
Open the Frame.io web app
Select your account menu
Choose Language
Select your preferred language
Only languages that are currently available to your account will be shown.
FAQ
Q: Can different users on the same Frame.io account use different languages?
A: Yes. Language preferences are set per user. Different users on the same account can choose different languages, depending on which languages are currently available. Note that your language setting only affects your own product experience.