Frame.io provides unparalleled support for all our users. We know that submitting a ticket is not an ideal process when you need a response and fast. That's why we prefer to have a chat with you.

While working in Frame.io you can reach us anytime, click the question mark icon in the top-right corner then click New Conversation.

Our worldwide support team is here to help. Ask us anything about Frame.io. We will help troubleshoot issues you're experiencing and listen to your feature requests. We want to hear from you! 🙌

Working in our Adobe Premiere or After Effects extension? You'll find the grey support icon at the lower-right corner of the panel too 👏 

Don't feel like chatting?

Email us at support@frame.io and we will still treat you like the VIP that you are 👑 

Webinar

We host a 45 minute webinar showing how to best use Frame.io and covering Premiere, After Effects and Final Cut Pro X. Feel free to join or have Team Members / Collaborators join too.
Sign up here

If you don't have time for a webinar, we also cover the details of getting started on our Tutorials page.

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