Frame.io prides itself with unparalleled support for all users. Submitting a ticket is not an ideal process for someone that needs a fast solution. That's why we prefer to have a chat with you.
While using Frame.io, anytime you have a question you can click the chat icon in the lower-right corner.
You have access to our worldwide support team to assist you with learning the best practices, troubleshooting issues or simply tell us how you feel.
Using the Adobe Premiere or After Effects extension? You'll find this grey icon at the lower-right corner of the panel too.
Don't feel like chatting?
Email us at firstname.lastname@example.org and we still treat you like the VIP that you are.
We host a 45 minute webinar showing how to best use Frame.io and covering Premiere, After Effects, FCPX and the iPhone app. Feel free to join or have Team Members / Collaborators join too:
If you don't have time for a webinar, we also cover the details of getting started on our Tutorials page.