Canon cameras can automatically upload proxy video directly into your Frame.io C2C Project.
C2C is currently enabled on the following Canon cameras:
Use this guide to quickly setup your Canon camera for C2C with settings recommended by Frame.io.
What you'll need
Supported Canon camera body (see above)
Properly formatted SD card
Internet access (local network, hot spot, or smartphone tether)
Access to Frame.io or the Frame.io iOS app
A Frame.io Project
Specific to Frame.io Legacy accounts:
Ensure C2C Connections are enabled in your project settings
Ensure you have C2C Device management permissions within the account the project is hosted in
Setup
Power the camera on and open the main menu.
Before we connect to a network, we'll need to set up the camera to record proxies. Navigate to the Record/Media Setup menu in the main menu and scroll over to page 4.
Set 2nd Card Rec. Functions to CFX Main/SD Proxy Rec. Next, select the codec you want to use under Rec Format.
Navigate to the Network Setting menu from the main menu and open the New Connection Setting Wizard.
Scroll down in the list and select Frame.io, then select New Comm Setting. Choose either WiFi or Ethernet, depending on your connection. If you're using WiFi, find your network in the list and enter the password.
Select Automatic for your IP Address Setting (IPv4) and Disable for your TCP/IP (IPv6) setting.
Select Create New Func. Setting to save the network connection to the camera. Then select Create New Pairing to start the Frame.io pairing process. Select OK to generate the six-digit pairing code.
In Frame.io on the web or in the iOS app, navigate to or create the Project you would like to upload to. Follow the pairing instructions in our Getting Started Guide to connect your device to that Project.
Once connected to a network and paired to a Project, select the file types you would like to upload. These can be configured later as well.
Finally, select an available Conn. Setting Save Dest. to save this connection to the camera.
Navigate to the Frame.io menu in the Network Settings menu to configure addition settings for your Frame.io connection. We'll go through some recommended settings below.
Set Pause Uploading to
Disable. If you need to pause uploads, you can enable this setting later. Enabling this setting will allow the camera to build an upload queue of assets to upload once it is disabled.Set Auto Upload On Recording to
On. This will allow the camera to upload automatically. If this setting isOff, assets can be manually uploaded later.To connect your device to a different Frame.io Project, use the Revoke Pairing option. Then select Execute Pairing to generate a new six-digit code and, using the instructions in our Getting Started Guide, enter this code into the new Project.
Troubleshooting
My camera won't connect or upload to Frame.io
First, make sure your local network has internet access and that your camera can connect to it. If you can't connect over WiFi, try connecting over Ethernet.
See our Internet Connection Guide for more information.
Finally, make sure your camera's time, date, and timezone is correct. You can set this in the Wrench menu of the main menu.
I see "Invalid Root Certificate" when trying to connect to Frame.io
Make sure your camera's time, date, and timezone are correct. You can set this in the Wrench menu of the main menu.
Make sure to note the Date Format (ie, 12 hour or 24 hour time) to ensure your time is correct. You can change the Date Format by going to the Wrench menu of the main menu and selecting [Date Format].
My files are taking a long time to upload
If you have limited bandwidth, try using a smaller proxy size. You can set this on page 4 of the Record/Media Setup menu. If you currently have XF-AVC, try setting this to XF-AVC S and setting the Resolution or Bitrate lower.
You can also set Auto Upload On Recording in the Network Settings > Frame.io menu to Off. This will allow you to manually upload only the clips you want to use.
My files aren't uploading to Frame.io
First, make sure the camera is set to record proxies. The cameras do not upload main or RAW formats at this time. To enable proxies, follow steps 2 to 3 above.
Additionally, make sure Auto Upload On recording is set to ON and Pause Uploading is set to Disable in the Network Settings > Frame.io menu. This will make sure your files upload automatically.
Finally, make sure you have your desired filetypes (ie, XF-AVC, XF-AVC S) selected under in the Auto Upload File Types option of the Network Settings > Frame.io menu.
I can't use an Ethernet adapter while on battery on my C50
Due to power supply restrictions, the Canon C50 cannot use an Ethernet adapter while on battery power. Please connect the camera to AC power to use the Ethernet adapter.