Encryption and Resource Access

  • Single sign-on solution for Enterprise plans
  • End-to-end 256 bit HTTPS SSL encryption
  • All non-essential ports and external network interfaces blocked by default
  • No financial data or credit information is stored in any Frame.io system
  • All account passwords are stored as one-way hashes
  • All client-side communication, sessions, and input are validated server-side
  • All media assets are securely accessed on Amazon S3 using signed URLs
  • All media assets are encrypted at rest on Amazon S3
  • All account data is encrypted and securely stored in the database¬†
  • In the event of server failure, all critical systems have redundant failovers to prevent service disruptions

Source Code

  • We perform static code analysis of all production code
  • We perform a third-party security assessment¬†
  • We have Integration and Unit tests for all critical systems
  • All sub-dependencies have been vetted for security and performance issues
  • All sub-dependencies are directly bundled into the Frame.io application
  • We follow strict compliance with source code licensing and open-source licensing

Key Management

Frame.io maintains a strict policy for assigning and distributing keys that may access any production or development systems.

  • Master access keys are never distributed to any employees
  • Access keys are never stored in any version control system
  • Access keys are never stored anywhere as plaintext
  • Individual access keys are generated per employee with developer-only access

Secure Workstations

  • All company workstations and laptops use encryption for storing any potentially sensitive data
  • All company workstations and laptops use anti-malware and antivirus software
  • All client data is always anonymized for development purposes

Employee Awareness

  • All Frame.io employees have been instructed on best practice security standards
  • Frame.io employees are granted granular role access to resources
  • Any employee access to sensitive data is tracked and monitored
  • Developers only work with anonymized data

Data Loss / Security Breach

In the event of a loss of data or potential security breach, you will be contacted immediately and be kept updated in real-time as Frame.io assesses the situation. Frame.io will quickly take any measures necessary to secure and recover your data. A full incident report will be made available by Frame.io should any incidents occur.

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