Note: This article shows resources related to the Review with Frame.io (Legacy) panel for Premiere Pro. If you’re using Frame.io Version 4 (V4), please note:
Frame.io V4 accounts are not compatible with this panel.
To use the new Frame.io Comments panel in Premiere Pro, download the extension here or learn more via this support article.
For users on Premiere Pro v22.3 and later looking to use the Review with Frame.io (Legacy) panel, the extension can now be found under Window > Review with Frame.io.
In case you experience login issues or other odd behavior in our extension, it is a good first step to delete the extension's caches or preferences.
First, close Premiere Pro and/or After Effects before deleting any of the files.
Deleting the cache
Mac
Select the Finder menu > Go > Go To Folder...
Paste:
~/Library/Caches/CSXS/cep_cache/Delete all folders that contain
com.frameio.panel.
Examples:
AEFT_14.0.1_com.frameio.panel or PPRO_10.3.0_com.frameio.panel
PC
Navigate to
C:/Users/<USERNAME>/AppData/Local/Temp/cep_cache/Delete all folders that contain
com.frameio.panel.
Examples:
AEFT_14.2.1_com.frameio.panel or PPRO_11.1.2_com.frameio.panelPlease restart your computer to complete the process
Deleting the preferences
Mac
Select the Finder menu > Go > Go To Folder...
Paste:
~/Library/Application Support/Frameio/Delete the
Frameiofolder if it exists
PC
Navigate to
C:/Users/YOUR-USER-NAME/AppData/Roaming/Delete the
Frameiofolder if it exists