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Logging into the Frame.io (Legacy ) Review Panel in Premiere Pro gives spinning wheel

Adobe Premiere: Troubleshooting login issues

Erin avatar
Written by Erin
Updated over a year ago

Note: This article shows resources related to the Review with Frame.io (Legacy) panel for Premiere Pro. If you’re using Frame.io Version 4 (V4), please note:

  • Frame.io V4 accounts are not compatible with this panel.

  • To use the new Frame.io Comments panel in Premiere Pro, download the extension here or learn more via this support article.

For users on Premiere Pro v22.3 and later looking to use the Review with Frame.io (Legacy) panel, the extension can now be found under Window > Review with Frame.io.

While trying to login to Frame.io from Premiere, I click Let's Go and just see the spinning wheel without logging into the software.

This is due to an external app blocking outgoing connections. If you have an external app that prevents incoming/outgoing connections, you will have to make an adjustment and allow this connection.

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