A Frame.io C2C Connected Device needs to be authorized before uploading to your account. Team Members and Admins, or Team Managers and Admins on Enterprise accounts, can authorize a Frame.io C2C Connected Device to a Frame.io account. If you do not see this option, check with your account Admin to ensure you have the correct permissions.

Click here to read more about permission levels in Frame.io.


You will just need a Frame.io C2C Connected Device and an internet connection. Your device should already be connected to the internet.

C2C Connected Devices

To see a list of all C2C Connected Devices, click the link here.

Pairing a C2C Connected Device

In order to pair a Connected Device, you will need a Project that has C2C Connections enabled. This can be toggled when creating a Project from the web app, mobile web, or in the Frame.io iOS app.

Alternatively, you can enable C2C Connections on an already existing Project by opening and adjusting your Project Settings on the web app, mobile web, or in the Frame.io iOS app.

Once C2C Connections is enabled for your new or existing Project, you can begin adding devices.

  1. Go to the Project that you would like to authorize the Frame.io C2C Connected Device to connect to and select the C2C Connections tab.

  2. Select Add new device. Then select Device ready to connect in the web app.

  3. Set your C2C Connected Device to Pairing Mode. Click here to learn how to put your device into Pairing Mode.

  4. Once the Frame.io C2C Connected Device is in Pairing Mode, it will display a Pairing Code. Enter the Pairing Code into the Frame.io iOS app. Frame.io will recognize the code and ask you to authorize the device to integrate with your Frame.io Project.

  5. Review the details to ensure it is the correct device and the correct Project, then select Authorize.

After the Frame.io C2C Connected Device is authorized you can select Finish to complete the setup or Finish & Set Device Expiration to automatically expire the device authorization at a time and date you set.

Your Frame.io C2C Connected Device is now authorized and ready to upload to your Frame.io Project.

Removing a C2C Connected Device

A Frame.io Connected Device can be temporarily set to Pause or permanently set to Forget from a Frame.io Project. Pause a device to prevent it from uploading until it is set to Resume, and Forget a device will remove it completely. After setting to Forget, It will have to be paired and authorized to be added to the Project.

💡 Note: The Connected Device needs to be connected to the internet in order to be set to Pause. If the device is not connected to the internet when Pause or Resume options are selected, the Connected Device can not be notified of the changes. Any clips recorded locally to the device may be uploaded once network connectivity is restored. If your network connection is unstable, it is recommended to Forget the Connected Device or power it down completely (if possible) in order to ensure a true upload block.

You can Pause or Forget a single Frame.io C2C Connected Device by clicking the context menu next to its name in the C2C Connections tab in the Frame.io iOS app.

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You can Pause or Forget all Frame.io C2C Connected Devices in a project by selecting Project Options.

modal - cloud devices options (all devices).png

If all Frame.io C2C Connected Devices are set to Pause, you can repeat the steps above to Resume.

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