All Collections C2C
C2C: Adding and Removing a C2C Connected Device
C2C: Adding and Removing a C2C Connected Device

How to add, remove, or pause C2C Connected Devices

Robert Loughlin avatar
Written by Robert Loughlin
Updated over a week ago

A C2C Connected Device needs to be authorized before uploading to your account. On Pro and Team plans, Team Members and above can authorize a Connected Device to a Project. On Enterprise accounts, Admins and Owners can choose custom permission levels for C2C. If you do not see this option, check with your account Admin to ensure you have the correct permissions.

Click here to read more about permission levels in


You will just need a C2C Connected Device and an internet connection. Your device should already be connected to the internet.

C2C Connected Devices

To see a list of all C2C Connected Devices, click the link here.

Pairing a C2C Connected Device

In order to pair a Connected Device, you will need a Project that has C2C Connections enabled. This can be toggled in Project Settings from the web app, mobile web, or in the iOS app.

You can also enable C2C Connections when creating a new Project.

Once C2C Connections is enabled for your new or existing Project, you can begin adding devices.

  1. Go to the Project that you would like to authorize the C2C Connected Device to connect to and select the C2C Connections tab.

  2. Select Add new device. Then select Device ready to connect in the web app.

  3. Set your C2C Connected Device to Pairing Mode. Click here to learn how to put your device into Pairing Mode.

  4. Once the C2C Connected Device is in Pairing Mode, it will display a Pairing Code. Enter the Pairing Code into the iOS app. will recognize the code and ask you to authorize the device to integrate with your Project.

  5. Review the details to ensure it is the correct device and the correct Project, then select Authorize.

After the C2C Connected Device is authorized you can select Finish to complete the setup or Finish & Set Device Expiration to automatically expire the device authorization at a time and date you set.

Your C2C Connected Device is now authorized and ready to upload to your Project.

Removing a C2C Connected Device

A Connected Device can be temporarily set to Pause or permanently set to Forget from a Project. Pause a device to prevent it from uploading until it is set to Resume, and Forget a device will remove it completely. After setting to Forget, It will have to be paired and authorized to be added to the Project.

You can Pause or Forget a single C2C Connected Device by clicking the context menu next to its name in the C2C Connections tab in the iOS app.

modal - cloud device options (per device).png

You can Pause or Forget all C2C Connected Devices in a project by selecting Project Options.

modal - cloud devices options (all devices).png

If all C2C Connected Devices are set to Pause, you can repeat the steps above to Resume.

Next Articles

Did this answer your question?