To cancel your paid subscription and downgrade to the Free plan, you first need to ensure you reduce your usage down to be within the Free Plan limits of 1 project, 2 GB and 5 Collaborators. 

You can check your Team's usage here: https://app.frame.io/account?k=dashboard

Once you reduce this then you can go to https://app.frame.io/account?k=billing&t=plans and select Cancel Account on the lower right corner. 

If you have any questions, feel free to reach out to our support team via the in-app chat icon.

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