What is Frame.io Transfer?

Download Frame.io Transfer here for Mac and PC

The Frame.io Transfer app is the easiest and most efficient way to upload and download bulk content, large folder structures, and entire projects, with the same speed and reliability that you have come to expect from Frame.io. Upload your files and folder structures directly from your desktop into your Frame.io projects; download the original files, or choose multiple proxies.

Active downloads and uploads can be monitored within the app’s transfer queue, where you can also reprioritize items with a simple drag and drop. You can also cancel in-progress transfers or clear previous completed transfers. You can even use industry-standard exchange lists like an EDL, FCPXML, or FCP7XML to download specific files used in your edit.

Users will be prompted to download with Frame.io Transfer when downloading two or more files, an entire folder, or a single file >2GB. The Frame.io Transfer app is currently available for download on both Mac and PC and accessible to users across all account permission levels.


How to use Frame.io Transfer

If you don’t currently have Frame.io Transfer installed, download it from this link, or trigger it in the web app by going to your project settings and selecting the Download All option. Selecting this will prompt you with an option to download the app on your desktop.

Once the Transfer app is installed and signed in, you will have full access to download or upload content across all accounts that you have access to.

Organization

The Transfer app will display your entire Frame.io account structure for you to view all your content, initiate actions to download, and organize.

For those with long lists of transfers or long file names – you can drag any corner or edge of the app window to expand or contract the width or height to reveal more transfers and longer asset names.

Users can manage their content further through folder creation within the app. New folders and private folders can be created from the project root or inside any existing subfolder by right-clicking on either listing. You can also reveal items in Frame.io to redirect to the location inside of the web app to view in full and delete files and folders in your Frame.io account directly from Transfer.

Assets, folders, and projects can be searched for across your account via the “Jump to...” search bar in the file navigator. Similar to the web app, you can type in any keyword to navigate to the location of the item you’re looking for in the Transfer app.


Download

To download, select one or more projects, folders, or files within a folder, click the Download button, and select a quality level. The selected assets will immediately begin downloading to your device.

View the status of all active downloads by clicking the Transfers button in the app window's bottom left corner. Transfer progress will also display on the bottom of the app as the action begins to process. If you have desktop notifications turned on (adjustable via the app preferences), you will be notified when the download completes or when an issue is encountered.


Additional options include canceling a single download, all downloads, or clearing completed items from your transfer history. Right-click on an in-progress of complete transfer to open the options menu where you can: reveal an asset’s location within Frame.io, reveal an asset’s location on your device, or view the log file.

Upload

To upload, select a project or folder location within the Transfer app’s file navigator, click the Upload button, select the assets you wish to upload to this project or folder, and then click Select. Alternatively, drag and drop assets from your desktop into the Transfer app; uploading will begin.

The status of uploading files can be viewed by clicking the Transfers button. Each upload batch can be tracked, reordered, or canceled. For batch uploads, assets and folders can be displayed to track individual progress in the file navigator. Once the upload is complete, the date and time of upload will display for each individual asset in the Date Uploaded column.

Log files

A log file containing each asset's status and progress within a batch will be created with every upload and download. To access the log file, right-click on any in-progress or completed transfer. If viewed while an action is in progress, the log will update in real-time with the upload/download status information. The log file will be saved in the same location as the selected file and can be adjusted via the app preferences.

Once completed, the log file will display if the files were uploaded, verified, unverified, failed, canceled, and if any new folders were created in the process. If a file has failed, the log will give a further explanation for the reason. If a file is unverified by a checksum, the Frame.io link to the file will be listed for quick access to see if the file was delivered without any issues.


EDL Support

The Frame.io Transfer app also offers selective download support for EDL, FCPXML, and FCP7 XML files to help you find and download your assets on Frame.io more efficiently. If you've previously exported an EDL, FCPXML, or FCP7 XML from your preferred NLE, Frame.io Transfer can download all linked assets directly from your selected project or folder, without you having to search and download assets manually.

To enable this, click on the Set Download List button located at the bottom of the app window (next to the Upload button), select your EDL, FCPXML, or FCP7 XML file, then click Download. All linked assets within your list will start to download automatically. A log file is also created when the download begins, indicating whether files have been found, failed, retried, or successfully downloaded.


FAQ


Q: If I have the Transfer app already installed, do the same steps apply in the web app?
A: If you already have Frame.io Transfer installed on your device, you can still initiate downloads to Frame.io Transfer from the web app. Just follow the prompts described above.

Q: Who can use Frame.io Transfer?
A: All users can use Transfer to download assets, but only Team Members and Collaborators can use Transfer to upload assets. For downloading, Team Members and Collaborators will have access to do this within the Teams/Projects they’ve been invited to. Reviewers and Presentation recipients will have access to do this within their share link they’ve been sent, as long as downloading is enabled.

Q: Do I require a Frame.io log-in credential to use Transfer?
A: No! The Transfer app can be accessed via share links by un-authenticated users. In the same way, un-authenticated users can leave feedback on Review Links. If Transfer is already installed, downloading through the Review or Presentation link (if enabled) will sync via Transfer automatically.

Q: Will Transfer allow me to keep multiple downloads going over a long period of time? I don’t want to restart the process with my larger files.
A: As of the 1.1.0 update, Transfer will be stable for downloads that last over 24 hours, so there should fewer interruptions for longer file transfers. In fact, the app can now process 2x as many simultaneous downloads to increase bandwidth saturation on high-speed networks for even faster delivery of those large batches from Frame.io.


Q: How is privacy handled within Frame.io Transfer?
A: Privacy restrictions set on any asset or folder level will still apply.


Q: What are the minimum requirements to run Frame.io Transfer?
A: On Macs, the minimum supported version is macOS 10.10 (Yosemite) and later. On PC, Windows 7 and later are supported. Older operating systems are not supported.

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