We know our users want the ability to add more storage and users when needed, so we allow you to customize your plan at any time from your Billing page 🎉
To access your Billing page, click the Frame.io logo on the top left and select Account Settings.
Users
Users refer to Team Members and Collaborators. Every Collaborator or Team Member you invite is a paid user (prices will vary depending on your subscription).
A Collaborator can be added to multiple projects and still be counted as one user.
Adding a Team Member
On your Users page in Account Settings, click on New Users at the top right.
Enter the user(s) email address, select your Team, and click Invite. You can also choose if you’d like to add these new users as Admins or Collaborators (see below).
Adding Collaborators
If a Collaborator is already active in Frame on another account, they will be charged as soon as you invite them, regardless if they hit the Collaborator join link. If they have never had a Frame account, they will not be charged until they join the project.
You can also add Collaborators in Account Settings, click on New Users at the top right. Enter the user(s) email address, select your Team and Project, and click Invite.
Removing Collaborators
Be sure to remove a Collaborator from your account if they're finished working on the project. You can remove them from your account at any time, and you will receive a credit on your account for any unused days in the billing period.
Collaborators can be removed from the entire account (all projects they have access to) by going to Account Settings and to Users.
This will show a list of all users inside of your account, including Collaborators. Click on the user you wish to remove. Once the user has been selected, you'll see options appear on bottom of your screen, which will have a Delete User option on the right.
Collaborators can also be removed from a project within Account Settings. Go to Account Settings and to Users. Select the user to open the user’s panel. Underneath the projects section, click “Remove” next to the project you wish to remove the user from.
Adding Storage
Storage is available to add in blocks of 250GB. To do this, click "Manage Storage," then add what you need. 🙌
An additional 250GB of storage costs $15 per month on the Pro and Team Plans.
💡 If you increase your users/storage mid-billing period, you'll pay the prorated amount today and pay the new subscription amount on your next billing date.
If you have any questions, contact support at support@frame.io or by chatting with us using the ? icon on the top right of your account.👍
FAQ
Q: What type of users can add members or storage to an account?
A: Only the Team Owner/Admin can invite or remove another Team Member or purchase additional storage.
Q: Does adding a Collaborator count as adding a user to my account?
A: This depends on the subscription plan you currently have. For today's plans we currently offer, a Collaborator will count as a user and add to your overall monthly/annual payment. This may not affect certain legacy plans.
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